FAQ Integard Home
I tried to install Integard and it says I must be an administrator, what do I do ?
On Windows 2000, XP and Vista you must have Administrator privileges to install Integard. You will need to log out of Windows and log back in as the Administrator or a user with Administrator privileges. If you don’t know the Administrator password you may have to speak to someone that set the computer up
I've forgotten my password. How do I get it back?
Click on the link on the Administrator page to have your password sent to the email address you specified when you installed Integard.
How do I clear a web page that was over-ridden? I.e. How do I block a web page that has been unblocked?
If the web page has been Temporarily unblocked, restart the computer, or restart the Integard service.
If the web page has been Permanently unblocked:
1. Open the Integard Administrator by double-clicking on the Integard tray icon.
2. Select Allowed Sites from the left hand side menu.
3. Delete the web site address from the text field list of sites.
4. Click the UpdateList button.
If the web page has been Permanently unblocked:
1. Open the Integard Administrator by double-clicking on the Integard tray icon.
2. Select Allowed Sites from the left hand side menu.
3. Delete the web site address from the text field list of sites.
4. Click the UpdateList button.
How do I block a program from accessing the internet ?
1. Open the Integard Administrator by double-clicking on the Integard tray icon.
2. Enter your Admin Password and click the Login button
3. Select Programs Limits from the left-hand-side menu.
4. Click the Browse… button to select a new program to block.
5. Select “No network access” from the Execute rights dropdown menu.
6. Click the “Add Program” button.
2. Enter your Admin Password and click the Login button
3. Select Programs Limits from the left-hand-side menu.
4. Click the Browse… button to select a new program to block.
5. Select “No network access” from the Execute rights dropdown menu.
6. Click the “Add Program” button.
How do I set no default user so a password is always required to access the internet?
Add a new Integard user, and disable the Default user:
1. Open the Integard Administrator by double-clicking on the Integard tray icon.
2. Select User Settings from the left hand side menu.
3. Click the Create New User button.
4. Enter the user details.
5. Click the Submit button.
6. Select User Settings from the left hand side menu.
7. Click the “Enabled” link in the Default user row.
8. Restart your web browser. (For Example: Internet Explorer, or Firefox)
1. Open the Integard Administrator by double-clicking on the Integard tray icon.
2. Select User Settings from the left hand side menu.
3. Click the Create New User button.
4. Enter the user details.
5. Click the Submit button.
6. Select User Settings from the left hand side menu.
7. Click the “Enabled” link in the Default user row.
8. Restart your web browser. (For Example: Internet Explorer, or Firefox)
How do I remotely administer Integard ?
To remotely administer Integard over a LAN you connect to port 18881 over the network to the computer you wish to remotely administer.
For example: http://192.168.0.3:18881
This can also be used locally as an alternative to http://127.0.0.2 by using http://127.0.0.1:18881
To remotely access Integard from work over the internet some configuration of your home router may be required.
To make this work you will need to set up port forwarding on your router at home. You will also need to know what your external IP address is. If you don't have a static IP address you might be able to set up a Dynamic DNS name instead.
Steps to configure external administration of Integard.
- Port forward port 18881 on your home router to the internal machine at home.
- Determine the IP address or Domain name of your internet connnection at home.
Once it is setup you can then use the URL http://<IP AT HOME>:188881/ at work to access Integard remotely over the internet.
As this connection is not encrypted it would be a good idea to limit connections on this port to your work IP address.
For example: http://192.168.0.3:18881
This can also be used locally as an alternative to http://127.0.0.2 by using http://127.0.0.1:18881
To remotely access Integard from work over the internet some configuration of your home router may be required.
To make this work you will need to set up port forwarding on your router at home. You will also need to know what your external IP address is. If you don't have a static IP address you might be able to set up a Dynamic DNS name instead.
Steps to configure external administration of Integard.
- Port forward port 18881 on your home router to the internal machine at home.
- Determine the IP address or Domain name of your internet connnection at home.
Once it is setup you can then use the URL http://<IP AT HOME>:188881/ at work to access Integard remotely over the internet.
As this connection is not encrypted it would be a good idea to limit connections on this port to your work IP address.
I am trying to add Skype to the Program Limits but I get the error that says it is not a valid filename.
This appears to be a problem with using Firefox as your browser. As a short-term workaround please use IE (Internet Explorer) to update the Program Limits application list. An updated version of Integard with this problem fixed will be released very soon.
After installing Integard I cant access my Web mail or my internet banking. How do I fix that ?
The most likely cause is that Integard is blocking secure web pages.
The default Integard settings for children blocks secure web pages.
These are ones that start with HTTPS instead of HTTP.
To enable secure web pages again:
- Go into the Integard Administrator from the icon in the tray
- Login with your Integard Administrator password
- Select User Settings from the menu on the left
- Click on 'Default' or the name of the Integard user account you wish to change
- Find HTTPS Filter and make sure it is un-checked
- Click the Save Changes button at the bottom of the window.
The web pages that were not accessable should now work.
The default Integard settings for children blocks secure web pages.
These are ones that start with HTTPS instead of HTTP.
To enable secure web pages again:
- Go into the Integard Administrator from the icon in the tray
- Login with your Integard Administrator password
- Select User Settings from the menu on the left
- Click on 'Default' or the name of the Integard user account you wish to change
- Find HTTPS Filter and make sure it is un-checked
- Click the Save Changes button at the bottom of the window.
The web pages that were not accessable should now work.
How can I remove the tray icon?
Right-click on the tray icon, and select “Unload from tray”
How can I get the tray icon back?
If you have made the Integard tray icon disappear by selecting the "Unload from tray" menu, you will need to restart your computer to make the the Integard tray icon reappear.
How do a block a website?
Add the website to the Blocked Sites list. To do this:
1. Open the Integard Administrator by double-clicking on the Integard tray icon.
2. Select Blocked Sites from the left hand side menu.
3. Type the web site address in the text field list of sites. Make sure that the web site address is on its own separate line.
4. Click the UpdateList button.
5. Restart your web browser. (For example: Internet Explorer, or Firefox)
1. Open the Integard Administrator by double-clicking on the Integard tray icon.
2. Select Blocked Sites from the left hand side menu.
3. Type the web site address in the text field list of sites. Make sure that the web site address is on its own separate line.
4. Click the UpdateList button.
5. Restart your web browser. (For example: Internet Explorer, or Firefox)
How do I unblock a website?
Does Integard accept your admin password when you try to unblock the website? If not, request a password reminder.
If Integard accepts your password, but the website is still not unblocked, the website may be in the Blocked Sites list.
Add the website to the Allowed Sites list. To do this:
1. Open the Integard Administrator by double-clicking on the Integard tray icon.
2. Select Allowed Sites from the left hand side menu.
3. Type the web site address in the text field list of sites. Make sure that the web site address is on its own separate line.
4. Click the UpdateList button.Does this unblock your site?
If not, try the following:
1. Open a Command prompt by selecting Start->All Programs->Accessories->Command Prompt
2. Type: ping website_address. For example: ping www.mywebsite.com
3. Take note of the IP address of the website. This will be in square brackets next to the website name. For example: Pinging www.mywebsite.com [207.26.193.254]
4. Start the Integard Administrator by double-clicking on the Integard tray icon.
5. Select Allowed Sites from the left hand side menu.
6. Type the web site’s IP Address you saw in step 3, in the text field list of sites. Make sure that the IP address is on its own separate line.
7. Click the UpdateList button.
If Integard accepts your password, but the website is still not unblocked, the website may be in the Blocked Sites list.
Add the website to the Allowed Sites list. To do this:
1. Open the Integard Administrator by double-clicking on the Integard tray icon.
2. Select Allowed Sites from the left hand side menu.
3. Type the web site address in the text field list of sites. Make sure that the web site address is on its own separate line.
4. Click the UpdateList button.Does this unblock your site?
If not, try the following:
1. Open a Command prompt by selecting Start->All Programs->Accessories->Command Prompt
2. Type: ping website_address. For example: ping www.mywebsite.com
3. Take note of the IP address of the website. This will be in square brackets next to the website name. For example: Pinging www.mywebsite.com [207.26.193.254]
4. Start the Integard Administrator by double-clicking on the Integard tray icon.
5. Select Allowed Sites from the left hand side menu.
6. Type the web site’s IP Address you saw in step 3, in the text field list of sites. Make sure that the IP address is on its own separate line.
7. Click the UpdateList button.
How do I get to the Administrator page?
Double-click on the Integard tray icon; or
Select Start->All Programs->Integard->Integard Administrator; or
type: http://integard in your browser address bar; or
type: http://127.0.0.2/ in your browser address bar
Select Start->All Programs->Integard->Integard Administrator; or
type: http://integard in your browser address bar; or
type: http://127.0.0.2/ in your browser address bar
What if I forgot my password?
Click on the link on the Administrator page to have your password sent to the email address you specified when you installed Integard.
How can I stop users tampering with Integard on my PC?
Set up children user accounts without Windows Administrator access.
Ensure the Integard administrator password can not be guessed or found.
Configure the PC bios to prevent booting from CD, USB or memory card.
Ensure the Integard administrator password can not be guessed or found.
Configure the PC bios to prevent booting from CD, USB or memory card.
How do I create a new user?
1. Go to the Integard Administrator.
2. Click the “User Settings” menu.
3. Click the “Create New User” button.
4. Enter the user details.
5. Click the “Submit” button at the bottom of the page.
2. Click the “User Settings” menu.
3. Click the “Create New User” button.
4. Enter the user details.
5. Click the “Submit” button at the bottom of the page.
How many users can I have?
The maximum number of user profiles supported by Integard is 100.
I have McAfee Internet Security installed and after installing Integard I am unable to access the internet at all.
Integard is not compatible with McAfee Parental Controls which is included in some releases of McAfee Internet Security. The solution is to disable the McAfee Privacy service and the McAfee Proxy Service. The steps to do that are:
1. Go to the control panel
2. Open Administrative Tools
3. Open Services
4. Disable McAfee Privacy Service
5. Stop McAfee Privacy Service
6. Disable McAfee Proxy Service.
7. Stop McAfee Proxy Service
8. Reboot the PC
Note 1: To disable a service, right click on it, Select Properties, and under Startup Type, Choose Disabled, then Click Apply.
Note 2: To stop a service, right click on it, and select Stop.
When the computer comes back up network connectivity should be restored and Integard should be functioning correctly.
1. Go to the control panel
2. Open Administrative Tools
3. Open Services
4. Disable McAfee Privacy Service
5. Stop McAfee Privacy Service
6. Disable McAfee Proxy Service.
7. Stop McAfee Proxy Service
8. Reboot the PC
Note 1: To disable a service, right click on it, Select Properties, and under Startup Type, Choose Disabled, then Click Apply.
Note 2: To stop a service, right click on it, and select Stop.
When the computer comes back up network connectivity should be restored and Integard should be functioning correctly.
How do I remove a user?
1. Go to the Integard Administrator.
2. Select the “Delete” link next to the username you wish to delete.
3. Click the “DELETE” link to confirm.
2. Select the “Delete” link next to the username you wish to delete.
3. Click the “DELETE” link to confirm.
How can I switch between users?
There are two ways to switch between users:
1. Right-click on the Integard tray icon.
2. Select the “Logout User” menu item.
3. Enter a new username and password.
4. Click the “Login” button
Or, if you have the default System Settings of “Choose user profile based on Windows username”, you can change users by following these steps:
1. Log out of your PC.
2. Log in as the Integard user you wish to change to.
1. Right-click on the Integard tray icon.
2. Select the “Logout User” menu item.
3. Enter a new username and password.
4. Click the “Login” button
Or, if you have the default System Settings of “Choose user profile based on Windows username”, you can change users by following these steps:
1. Log out of your PC.
2. Log in as the Integard user you wish to change to.
Where do I specify which email address my reports go to?
1. Go to the Integard Administrator.
2. Select the System Settings menu.
3. Select the down arrow next to the “Automatic reports and alerts” title bar.
4. Enter your email address in the “From Address for notifications” field.
5. Enter your SMTP Server in the “SMTP Server” field.
6. Click the “Submit” button.
2. Select the System Settings menu.
3. Select the down arrow next to the “Automatic reports and alerts” title bar.
4. Enter your email address in the “From Address for notifications” field.
5. Enter your SMTP Server in the “SMTP Server” field.
6. Click the “Submit” button.
Will Integard slow down my computer ?
Integard is very small and fast using very little CPU or memory. Web page analysis occurs in milliseconds.
What you might be seeing is a slight delay because Integard does not pass on web page data to the browser until it has received the whole page. This is so that it can do a complete scan of the page before it is displayed. However once it is scanned the entire page would be transferred to the browser instantly. This is more noticeable on very large web pages.
What you might be seeing is a slight delay because Integard does not pass on web page data to the browser until it has received the whole page. This is so that it can do a complete scan of the page before it is displayed. However once it is scanned the entire page would be transferred to the browser instantly. This is more noticeable on very large web pages.
What do the different taskbar icon colours mean?
The Integard Tray Icon colours:
Blue, when Integard is active
Red, when Integard is disabled
Yellow when Integard is not running
Red with Yellow center - The Integard installation is damaged and not filtering.
The latest version of Integard shows a light blue icon when it is enabled but the current user has Windows Administrator privileges. It is best to set up limited Windows accounts for children to minimise the chances that they will accidentally or deliberately damage Windows or Integard.
Blue, when Integard is active
Red, when Integard is disabled
Yellow when Integard is not running
Red with Yellow center - The Integard installation is damaged and not filtering.
The latest version of Integard shows a light blue icon when it is enabled but the current user has Windows Administrator privileges. It is best to set up limited Windows accounts for children to minimise the chances that they will accidentally or deliberately damage Windows or Integard.
Why is more than one user enabled at the same time?
A user account must be enabled to allow the user to log in, and user their Integard user settings.
What is Stealth mode?
Stealth mode is a way of having Integard filter the Internet without the pc user knowing. For example, if a web page is blocked by Integard, the page will show a typical “This page cannot be displayed” error message, instead of the usual "Blocked by Integard" message. Stealth mode also removes the Integard icon from the Windows system tray.
What is an “upload”?
An upload is when you are sending data from their pc to the Internet. For example, sending an email, or uploading a file to a site on the internet with FTP.
What is an “SMTP server”?
An SMTP server is an email server - it transmits email across the Internet.
How do I save changes that I have made in the Administrator?
Click the Submit button at the bottom of any page where you are making changes to settings.
How often do updates need to be downloaded and what is the usual file size?
Updates are automatically downloaded as they become available, which is typically once a week. The update file size is approximately 2Mb.
How do I know if I access the internet via a Proxy server?
If you are using a proxy server, it will be specified in the Network Settings of your web browser; or you may be typing web site addresses (URLs) into a text field on a web site, instead of into the address bar of your web browser.
Which file should I select when adding a program to the list?
You should select the file which is run when you click on the programs icon in the Start menu. To find out the filename to add to the programs list, right-click on the program icon in the Start menu, and select Properties. The filename is listed in the Target text field in the Properties window.
What is a TCP/IP port and when should I block them?
A TCP/IP port is a number which is used by some programs which communicate to other programs on the Internet. You may wish to un-block a specific port number if you wish to allow certain programs to communicate on the Internet. Consult your program's user documentation to find out the port number it is attempting to communicate on.
How can I remove a program from my block list?
1. Open the Integard Administrator by double-clicking on the Integard tray icon.
2. Select Programs Limits from the left hand side menu.
3. Locate the program In the Program Rules list.
4. Select “No restrictions” from the Execute rights menu.
2. Select Programs Limits from the left hand side menu.
3. Locate the program In the Program Rules list.
4. Select “No restrictions” from the Execute rights menu.
What if a program was blocked when I removed it and now I need to use the program?
Add the program to the Program Limits configuration, and set it to No Restrictions.
1. Open the Integard Administrator by double-clicking on the Integard tray icon.
2. Select Programs Limits from the left hand side menu.
3. Select the program with the Browse… button.
4. Select “No restrictions” from the Execute rights menu.
5. Click the “Add Program” button.
1. Open the Integard Administrator by double-clicking on the Integard tray icon.
2. Select Programs Limits from the left hand side menu.
3. Select the program with the Browse… button.
4. Select “No restrictions” from the Execute rights menu.
5. Click the “Add Program” button.
Do I put a space, comma or enter between keywords/personal information?
Each keyword or phrase should be on a separate line. Press the <Enter> key between lines. For example:
555 1234
Riverside Place
555 1234
Riverside Place
Can I block only a few pages within a website or does it have to be the whole website?
You can block individual pages on a website if you choose, or you can block the whole website.
Do I use my administrator password or user password when trying to login to access the internet?
Use your Integard user password when logging in to access the internet.
I set my blocking levels too high and now I can’t access anything. How can I get it back to normal?
Change the user settings to a lower blocking level by following the steps below:
1. Open the Integard Administrator by double-clicking on the Integard tray icon.
2. Select User Settings from the left hand side menu.
3. Click on the username you wish to change settings for.
4. Select the desired setting from the Preset Configuration dropdown menu.
5. Click the Apply button next to the Preset Configuration dropdown menu.
6. Click the Save Changes button at the bottom of the Edit User page.
1. Open the Integard Administrator by double-clicking on the Integard tray icon.
2. Select User Settings from the left hand side menu.
3. Click on the username you wish to change settings for.
4. Select the desired setting from the Preset Configuration dropdown menu.
5. Click the Apply button next to the Preset Configuration dropdown menu.
6. Click the Save Changes button at the bottom of the Edit User page.
If a website is not in the block list, isn’t it automatically allowed? Why do I need to put the website into the allow list?
Websites which are not in the blocked list may still be blocked by Integard if they contain inappropriate content. If you wish to permanently disable internet filtering for a specific website, you will need to add it to the Allowed list.
How can I get online support?
Go to the Integard support web-page:
http://www.integard.com/support.htm to see the Frequently Asked Questions; or
to send us an email.
http://www.integard.com/support.htm to see the Frequently Asked Questions; or
to send us an email.
Where is the complete help file? (Rather than page by page notes)
A full user guide can be downloaded from http://www.raceriver.com/download.htm
How do I uninstall Integard ?
1. Open the Control Panel.
In Windows XP:
Select Start->Control Panel or
Start->Settings->Control Panel
2. Open the Add or Remove Programs application from the Control Panel
3. Select Integard from the list of “Currently installed programs”.
4. Click the Remove button.
5. Enter your Integard Admin password.
In Windows XP:
Select Start->Control Panel or
Start->Settings->Control Panel
2. Open the Add or Remove Programs application from the Control Panel
3. Select Integard from the list of “Currently installed programs”.
4. Click the Remove button.
5. Enter your Integard Admin password.
When I try to Uninstall Integard it asks for the Integard Admin password but I can’t remember what it is.
If you are connected to the internet you can have the password emailed to you by clicking on the “Forgotten Password” button.
When I try to Uninstall Integard it asks for the Integard Admin password but I can’t remember what it is and I can’t access the email address anymore.
You will need to call the Integard helpdesk and ask for a temporary Uninstall password. You will need to have the Uninstall program on the screen when you call and be able to quote the 6 digit number in the bottom right corner of the Window.
My PC wont boot anymore after installing Integard. How do I get it going again ?
Integard cannot cause your PC to stop booting. If Windows will not boot you have either a hardware problem or Windows problem. I suggest you contact your local PC company or a friend or relative with computer repair experience.
I have a program which can’t access the internet anymore.
You will need to add it to the programs list in Integard and give it full access to the Internet.
1. Open the Integard Administrator by double-clicking on the Integard tray icon.
2. Select Programs Limits from the left hand side menu.
3. Select the program with the Browse… button.
4. Select “No restrictions” from the Execute rights menu.
5. Click the “Add Program” button.
1. Open the Integard Administrator by double-clicking on the Integard tray icon.
2. Select Programs Limits from the left hand side menu.
3. Select the program with the Browse… button.
4. Select “No restrictions” from the Execute rights menu.
5. Click the “Add Program” button.
I can’t connect to a website with https:// at the beginning of the url.
You may have the HTTPS Filter on. Uncheck “Click 'on' to block all SSL / HTTPS connections” in the Edit User page.
I am not getting email alerts. How do I make that work ?
1. Open the Integard Administrator by double-clicking on the Integard tray icon.
2. Select “System Settings” from the left hand side menu.
3. Click the down arrows from the Automatic reports and alerts bar.
4. Enter your SMTP Server address. For example: mail.myisp.com.au
Note: the SMTP server is the address of your email server. Normally this is provided by your ISP. It’s the same setting you would put into your email program like Outlook so that you can send emails.
5. Select the type of reports and alerts you wish to receive by clicking on the check-box buttons in the Automatic reports and alerts section of the page.
6. Click the link: “Click here to test email settings”. If your settings are correct, you will receive an email from Integard shortly.
7. Click the Submit button to save your changes.
2. Select “System Settings” from the left hand side menu.
3. Click the down arrows from the Automatic reports and alerts bar.
4. Enter your SMTP Server address. For example: mail.myisp.com.au
Note: the SMTP server is the address of your email server. Normally this is provided by your ISP. It’s the same setting you would put into your email program like Outlook so that you can send emails.
5. Select the type of reports and alerts you wish to receive by clicking on the check-box buttons in the Automatic reports and alerts section of the page.
6. Click the link: “Click here to test email settings”. If your settings are correct, you will receive an email from Integard shortly.
7. Click the Submit button to save your changes.
Integard blocks a portion of a web page. How do I unblock this portion without disabling Integard?
Find out the URL of the blocked portion, and unblock it:
1. Disable Integard by right-clicking on the Integard tray icon, and selecting “Disable Filtering”
2. Enter your Integard Administrator password
3. Restart your web browser and display the web page.
4. Right-click on the previously blocked portion of the page, and select Properties.
5. Highlight the Address (URL) of the previously blocked portion and copy it with <Ctrl>C
6. Re-enable Integard by right-clicking on the Integard tray icon.
7. Paste the Address into the web browser address bar and hit <Enter>
8. The Integard blocked page will be displayed, and you can now unblock this Address.
9. The web browser can now display the entire web page, including the previously blocked portion.
1. Disable Integard by right-clicking on the Integard tray icon, and selecting “Disable Filtering”
2. Enter your Integard Administrator password
3. Restart your web browser and display the web page.
4. Right-click on the previously blocked portion of the page, and select Properties.
5. Highlight the Address (URL) of the previously blocked portion and copy it with <Ctrl>C
6. Re-enable Integard by right-clicking on the Integard tray icon.
7. Paste the Address into the web browser address bar and hit <Enter>
8. The Integard blocked page will be displayed, and you can now unblock this Address.
9. The web browser can now display the entire web page, including the previously blocked portion.
After I enable stealth mode, how do I get to the Integard Administrator?
Select Start->All Programs->Integard->Integard Administrator
or type: http://integard in your browser address bar.
or type: http://127.0.0.2/ in your browser address bar
or type: http://integard in your browser address bar.
or type: http://127.0.0.2/ in your browser address bar
How do I know if Integard is active/working?
The Integard icon in the tray will be blue, and the tooltip which is displayed when you hover your mouse pointer over the Integard tray icon will be: "Integard: Enabled"
How do I configure Integard to allow Google GMail from my email application ?
To configure Integard to allow sending and receiving Gmail emails from your email client such as Outlook or Outlook Express perform the following steps.
- Login to the Integard Administrator
- Select Program Limits from the menu on the left
- Find Tcp Port Rules near the bottom of the page
- Add ports 995 and 465 to the TCP Ports list seperated by a comma
- Click the 'Update Ports' button
Please note that emails sent and received via ports 995 and 465 are encrypted and Integard is unable to monitor them.
- Login to the Integard Administrator
- Select Program Limits from the menu on the left
- Find Tcp Port Rules near the bottom of the page
- Add ports 995 and 465 to the TCP Ports list seperated by a comma
- Click the 'Update Ports' button
Please note that emails sent and received via ports 995 and 465 are encrypted and Integard is unable to monitor them.
How do I configure Integard to allow IIS Web Server to run ?
To configure Integard to allow IIS to run perform the following steps.
- Login to the Integard Administrator
- Select Program Limits from the menu on the left
- Find where it says 'Add new program to the list'
- Add Inetinfo.exe with 'No Restrictions'
- Click the 'Add Program' button then restart IIS
- Start the Services control manager (Control Panel,Administrive Tools,Services)
- Scroll down to the World Wide Web Publishing Service
- Right-Click and select Restart
- Login to the Integard Administrator
- Select Program Limits from the menu on the left
- Find where it says 'Add new program to the list'
- Add Inetinfo.exe with 'No Restrictions'
- Click the 'Add Program' button then restart IIS
- Start the Services control manager (Control Panel,Administrive Tools,Services)
- Scroll down to the World Wide Web Publishing Service
- Right-Click and select Restart
Integard icon in system tray is yellow in colour and I can't see the login page for Integard Administration?
The yellow Integard icon in system tray represents that Integard is not installed properly as a result one cannot login into Integard administration and may not be able to access website through a browser.
One of the possible causes can be conflict with McAfee Antispyware Enterprise program installed on your computer. If thats the case then please follow steps mentioned below:
1. Right click on the "McAfee Antispyware" icon in the system tray and choose "Antispyware Console.." option.
2. Select "Access Protection" task from the console window and click on stop button present on the menu bar.
3. Now install or reinstall Integard normally.
4. After success installation of Integard, right click on "Access Protection" and select "Properties"
5. On "Access Protection Properties" window choose "Common Maximum Protection" present under categories box and it should display various features on the right hand side of the window.
6. Now double click on "Prevent programs registering to autorun" and it will open a "Rule Details" window.
7. Under "Processes to exclude" section scroll down and add "IntegardTray.exe,Integard.exe" (separated by comma from other processes) and click on OK
8. Now double click on "Prevent programs registering as a service" present on "Access Protection Properties" window and it should open a "Rule Detials" window.
9. Under "Processes to exclude" section scroll down and add "Integard.exe" (separated by comma from other processes) and click on OK
10. Click OK button present on "Access Protection Window".
11. Now reenable "Access Protection" task by selecting it and then clicking start button present on menu bar.
This should resolve conflict issues with McAfee Antispyware Enterprise.
One of the possible causes can be conflict with McAfee Antispyware Enterprise program installed on your computer. If thats the case then please follow steps mentioned below:
1. Right click on the "McAfee Antispyware" icon in the system tray and choose "Antispyware Console.." option.
2. Select "Access Protection" task from the console window and click on stop button present on the menu bar.
3. Now install or reinstall Integard normally.
4. After success installation of Integard, right click on "Access Protection" and select "Properties"
5. On "Access Protection Properties" window choose "Common Maximum Protection" present under categories box and it should display various features on the right hand side of the window.
6. Now double click on "Prevent programs registering to autorun" and it will open a "Rule Details" window.
7. Under "Processes to exclude" section scroll down and add "IntegardTray.exe,Integard.exe" (separated by comma from other processes) and click on OK
8. Now double click on "Prevent programs registering as a service" present on "Access Protection Properties" window and it should open a "Rule Detials" window.
9. Under "Processes to exclude" section scroll down and add "Integard.exe" (separated by comma from other processes) and click on OK
10. Click OK button present on "Access Protection Window".
11. Now reenable "Access Protection" task by selecting it and then clicking start button present on menu bar.
This should resolve conflict issues with McAfee Antispyware Enterprise.